Faq

Zone 1 – European Union – Bulgaria
• Over €50: free delivery

Zone 2 – European Union – Hungary
• Orders over 12,990 HUF: free delivery
• Orders under 12,990 HUF: 1,990 HUF

Zone 3 – European Union
• Orders between €150–€200: free delivery
• Orders between €100–€149.99: €6.99
• Orders between €50–€99.99: €11.99

United Kingdom (UK)
• Orders over £85: £5.99 delivery fee
• Orders between £50–£84.99: £9.99 delivery fee

Republic of Moldova (MD)
• Orders over 700 MDL: free delivery

Zone 1 – European Union – Bulgaria
• Estimated delivery time: 3 business days

Zone 2 – European Union
• Estimated delivery time: 6–7 business days

United Kingdom (UK)
• Estimated delivery time: 9–10 business days

Republic of Moldova (MD)
• Estimated delivery time: 8–10 business days

The orders are delivered by Fedex.

A product/parcel can be returned in the following cases:

• Return of a product for reasons independent of Life Care company can be made within 30 calendar days of receipt, requiring only notification of this intention by e-mail to ps@life-care.com, mail, phone, SMS, or verbally.
• For the return of non‑conforming/damaged purchased products, Life Care will cover the return – a courier will pick up the product directly from the address you provide. The time allowed for the return remains 30 days from receipt.

If upon collection the parcel shows signs of damage, this must be noted on the delivery confirmation. Important! Only by following this procedure will any claim be considered by the courier provider.

Thus, based on the damage report of products affected (damaged) during transport, we can register your complaint and initiate the product replacement process.

If you have issues related to an order that cannot be resolved by e-mail or with the person you are dealing with, you can request a free internal conciliation with Daniela Cozmaniuc at ps@life-care.com. You will receive a response within 48 business hours from the date of your request.

Upon receipt of the return, one of the following solutions will be applied – at the partner’s choice:
a. Replacement of the returned product with a new, identical product.
b. Refund of the amount paid – The value of the returned products will be reimbursed to your personal bank account; please send an email to ps@life-care.com to arrange this.

To return a product, you must provide all your identification details as a Life Care customer by any method you prefer: phone, email, or the return form available HERE, which you can include in the parcel with the returned products.

You can write to us anytime at ps@life-care.com. You can also contact us by phone at +40 256 22 88 33 or +40 720 22 88 33 during the following hours: Monday – Thursday >> 08:30 – 17:00; Friday >> 08:30 – 14:30

An order can be cancelled from your customer account, in the My Orders section, within 15 minutes of its completion.

You can track your order status in the My Orders > Status section.

By online card: Accepted cards are: Visa and Mastercard.

NETOPIA Payments is the service provider for online payments made on the website www.life-care.com.

Life Care does not conduct animal testing for any of the products in its portfolio. For over 15 years, we have used alternatives that do not involve testing products on animals to validate the safety of our ingredients.
There are multiple methods to assess a product’s safety besides animal testing; moreover, animal testing often involves distressing procedures that result in the suffering of numerous animals.

The available dietary supplements include vitamins, minerals, herbs and botanical preparations, amino acids, enzymes, and many other such ingredients. Dietary supplements come in a wide variety of forms: tablets, capsules, and powders, as well as liquids and energy bars.
If we decide to take a supplement or a vitamin and mineral complex, it is important to discuss with a doctor or nutritionist so they can recommend the appropriate regimen.

Allergies are exaggerated reactions of the body as a result of coming into contact with certain substances from the surrounding environment. The immune system of people predisposed to allergies treats these substances as foreign, thus acting against them and triggering an immune response. These are called allergens and can enter the body through inhalation, ingestion, or skin contact. Allergies have unpleasant manifestations and can affect your daily activities and mood, so it is good to know more details about them to know how to prevent or control them.
Special attention must be paid to the list of ingredients. Each product label contains valuable information regarding its content. By knowing the basic details about the INGREDIENTS section, we will better choose what suits our requirements, but for that we need to know ourselves and know if we are allergic or not.

Knowledge of the certifications and symbols present on product packaging allows us to make the right choices for a healthy lifestyle.
The ingredients of these products are grown without the use of pesticides, synthetic fertilizers, genetically modified organisms, or ionizing radiation.
Global programs and organizations define the term BIO/organic/ecological as follows:
• Bio/organic products are produced through organic/ecological farming by farmers who use natural resources and preservatives obtained from nature to ensure product quality for future generations.
• Before being designated and labeled as organic, a product must be certified by European certification organizations, accredited worldwide to guarantee the standards for becoming organic products.

The consumption of dietary supplements is recommended when we fail to meet our daily nutritional needs through diet. It is advisable to undergo periodic medical check‑ups and to take supplements only on the recommendation of a specialist (doctor or pharmacist), and not self‑medicate “by ear,” because dietary supplements can interact with allopathic medication or, if taken incorrectly, may lead to unwanted side effects. Dietary supplements may be used in cases of insufficient intake of vitamins and minerals, in certain acute illnesses (flu‑like conditions) or chronic conditions (musculoskeletal disorders), during diets, for athletes, during pregnancy and lactation, etc.
Any supplement can cause adverse reactions, although these do not occur in all individuals. If such reactions occur, consult your doctor or nutritionist.

As of August 5, 2020, all Life Care partners with whom we have a B2B relationship will log in at www.club.life-care.com

No. All information remains the same. You will find your account history, reports, and orders in your account on www.club-life-care.com

To see more details about the benefits for CLUB Life Care Partners, please access the link HERE